Welcome to Aura Design! We are delighted to serve you with our exquisite range of products. To ensure a seamless shopping experience, please review our shipping policy, which outlines important details about the delivery of your orders.
- Shipping Methods and Times:
- Standard Shipping: Most of our products are available for standard shipping. Standard shipping times may vary depending on your location and the product's availability. Generally, you can expect your order to arrive within 5-7 business days for domestic deliveries. International shipping times may differ based on the destination.
- Express Shipping: For customers who require faster delivery, we offer express shipping options. Express shipping typically takes 1-3 business days for domestic orders, and international express shipping times vary by destination and customs clearance.
- Order Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. Customized products may have longer processing times, and we will communicate these timelines to you during the ordering process.
- Delivery Days:
We deliver orders from Monday to Saturday. Once your shipment is ready for dispatch, you will receive an email notification to keep you informed.
- Delivery Confirmation:
Our courier or logistics partner may contact you to confirm the estimated delivery date and time. Please note that while we strive to ensure a smooth delivery experience, we do not have direct control over the courier partners. Therefore, we cannot guarantee specific calling protocols or delivery procedures.
- Delivery Locations:
Our delivery personnel will make efforts to deliver your items to your doorstep or the most accessible location possible.
- Packaging Protection:
To safeguard your purchases during transit and handling, we may use protective packaging. While this may add some bulk to the packaging, it is essential to ensure your products arrive in excellent condition.
- Correct Address and Contact Information:
Please provide accurate address and contact details when placing your order. If you anticipate being unavailable during the delivery window, kindly inform us in advance so we can make suitable arrangements. We reserve the right not to deliver to addresses we deem insecure, such as communal postal addresses or PO Boxes.
- Unforeseen Delays:
While we strive to meet our published delivery times, unforeseen circumstances can occasionally cause delays. We appreciate your understanding and patience in such situations.
Thank you for choosing Aura Design, and we value your cooperation with our shipping policy. Should you have any questions or require further assistance, please don't hesitate to contact our dedicated customer support team.
If you love our products and have a dream piece in mind then please get in touch. Whether it’s a birthday gift, an engagement ring or wedding band, we can work with you to design and make something truly special.
Once the final design is approved, we will provide you with the estimated time of completion and arrange payment of a 50% deposit. The balance is to be paid once your bespoke piece is finished, before it is posted to you. We will keep you well informed with updates at every step of the way.
There is often a wait list for custom pieces so please leave plenty of time when ordering.